Report to Mayor and City Council
Tuesday, September 17, 2024
Consent
SUBJECT:
Title
CONSIDERATION OF APPROVAL OF CONTRACT FOR RING CENTRAL UNIFIED COMMUNICATION SOFTWARE LICENSES, MAINTENANCE, AND SUPPORT WITH RINGCENTRAL, INC. (CITY COUNCIL)
Body
I. SUMMARY
The City requires Ring Central software licenses, maintenance, and support to provide a modern cloud-based unified communications service for staff including enterprise-class voice, fax, call handling, mobile apps, and bring-your-own-device (BYOD) capability that integrates with enterprise applications such as Microsoft Teams. The cloud-based unified communications services provide extension to extension calling, the ability to make and receive calls to and from the public switched telephone network (PSTN) and may be accessed from a variety of user devices including laptops, smartphones, desktops, and IP Desk Phones. The upgrade of our unified communications platform to Ring Central will enable City staff to utilize all City voice services regardless of their location, in the office, mobile operation center, or temporary assigned work location while providing a seamless customer experience to the public. Staff is requesting City Council to consider approval of a new Contract with RingCentral, Inc. to provide Ring Central software licenses, maintenance, and support under the State of California Cooperative Purchasing Program.
Staff is requesting City Council to consider approval of a contract with RingCentral, Inc. to provide Ring Central unified communication software licenses, maintenance, and support under the NASPO Cooperative Purchasing Program, for a total amount of $238,955.40 over a 5-year term, with an initial year amount of $47,791.08 and $47,791.08 for each renewal year.
II. RECOMMENDATION
Recommendation
1. APPROVE a contract with RingCentral, Inc. for Ring Central unified communication software licenses, including software maintenance, and software support for a total contract amount...
Click here for full text